Account Locked - Please call for assistance.

When developing complex applications, it's easy to forget about designing in a feature here or there - it happens. Luckily, when you have a good team, they tend to remind you... in subtle ways. The other day I was testing our new client portal and typed the password wrong three times. It resulted in me being locked out of the portal with a warning that I need to call for assistance. Somehow Steve, our developer, snuck that in there without me noticing. As frustrating as it was to be locked out, it quickly dawned on me that I forgot to design this into the backend.

Note: To prevent unauthorized access, accounts are locked down after three attempts. It’s one of hundreds of security features that are in place to keep your client’s data safe.

The orange tooltip warning me that the account I was trying to access is locked.

The orange tooltip warning me that the account I was trying to access is locked.

Promptly, before I would forget again, I set out to design in a feature to unlock an account. The most difficult part was where to put it. In the example below, I added it under the blue tab called Security. Of course, where it’s located is still up to debate (make sure to read our Open Door Policy / Disclaimer), so you might find it under Settings in the future.

Screenshot of the new portal we’re launching soon. Here you can see where to find the setting unlock a client’s account.

Screenshot of the new portal we’re launching soon. Here you can see where to find the setting unlock a client’s account.

There we have it. So if one of your clients mistypes his or her password three times, you will have a better idea where to go and unlock it.

As for Steve, once this is operational, I have a feeling his account will, by some means, accidentally become locked. :)

  • Aaron Kahlhamer

  • Aaron Kahlhamer is a big fan of modern websites and making online applications easy-to-use which works pretty well since he is our Creative Director / User Experience Designer. While away from his computer, Aaron spends most of his time with his wife and daughter. Together they go fishing, experiment with new recipes, swim at the local aquatic centers, and shopping at Cabela's.

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