Permission Marketing Policy

This permission marketing policy contains terms that are applicable to ClientWhys, ClientWhys' clients, and our clients' customers. ClientWhys provides email marketing solutions to its clients, including many top tax accounting and financial service firms. Our clients use the ClientWhys product as a solution to deliver permission-based personalized communications to their prospects and customers. ClientWhys expressly forbids any of our clients from using the ClientWhys product to deliver unsolicited commercial email and unsolicited bulk email. The term "commercial email" as used in this permission marketing policy does not include administrative email such as shipping notifications, employee notices, notices required by regulation or law, invoices, account statements, order confirmations and other transactional and relationship email, as defined by CAN-SPAM.

How does ClientWhys avoid "spam"?
Each client who uses the ClientWhys product enters into a service agreement with ClientWhys agreeing to comply with our permission marketing policies, as well as all laws and regulations related to their email marketing activities. ClientWhys thoroughly investigates any complaint that a client is delivering unsolicited commercial email. For online registrations, ClientWhys asks its clients to provide ClientWhys with the online opt-in information for the email recipient who submitted a complaint that he or she received via email. This online opt-in information includes the following:

the date and time the recipient opted in
the Internet Protocol address of the machine from which the recipient opted in

If the individual enrolled via postal mail or other written means, ClientWhys requests its clients to provide the enrollment form, or if the individual opted in via the telephone, then ClientWhys requests the script that was used to gain the individual’s permission. Reports of a client sending unsolicited email may result in the suspension or termination of the client's access to the ClientWhys product.

How does ClientWhys protect your privacy?
ClientWhys employs strict security measures to protect against the loss, misuse, and alteration of data placed on the ClientWhys network.

How can you stop a company from sending you more email?
Every ClientWhys client using the ClientWhys product to send commercial email must include in each commercial email message (i) clear instructions on how the recipient can unsubscribe from receiving future commercial email, and (ii) its physical address. ClientWhys understands that many illegitimate online marketers use unsubscribe links to verify whether an email address is valid, but ClientWhys does not allow the delivery of unsolicited commercial email through its ClientWhys product. Therefore, if you follow the unsubscribe instructions in the email, ClientWhys will work with the client to make sure that you do not receive future commercial email. Our clients are required to comply with any commercial email opt-out request in accordance with CAN-SPAM and all other applicable laws. If you have difficulty unsubscribing from a client's email campaigns using the instructions provided in the email message, or if you have questions regarding the opt-out mechanism, please contact the privacy@clientwhys.com.

Security and Privacy
ClientWhys' web site uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our service provider.

Client-side cookies are used to verify the login status of customers using products or services linked directly with our web site. Client-side cookies are also used to track point of entry to point of registration for those users participating in our affiliate signup programs or to track and measure the success of a particular marketing campaign. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use our site; however, the user may be limited in the access to some areas within our web site.

ClientWhys takes care to reinforce the importance of our web site visitors' security and privacy among our employees. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We're constantly reevaluating and deploying new technologies to enhance our security.

We will not share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is available only to employees and independent contractors managing this information for purposes of contacting you or sending you email based on your requesting information.

ClientWhys is not responsible for the privacy practices or the content of any other web sites to which we link.

Notification of Privacy Policy Changes
ClientWhys will notify its users of any changes to how ClientWhys uses personal information via email, with the new policy posted on the site at least 30 days prior to its effective date.

Updating and Choice/Opt-Out
Visitors who request information on our web site have the following options for updating their profiles and unsubscribing (opting out) to avoid receiving future communications from us:

Sending an email message to privacy@clientwhys.com. We'll reply within 30 days of receiving your request confirming any corrections or updates requested.

If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request within 10 business days after receipt of such request.

Contacting Us
If you have any questions about this privacy statement or this web site, please contact us directly:

ClientWhys, Inc.
5310 Derry Avenue, Ste J
Agoura Hills, CA 91301
818.338.8700



 
© 2007 ClientWhys, Inc. All Rights Reserved. Page Last Updated 9/6/2007